Grampa's Trash F.A.Q.’s

  1. What if my trash didn't get dumped because I put my trash out too late?
  2. What if my driver missed my trash?
  3. What if my container is only partially dumped?
  4. What if I have extra trash?
  5. What if my container gets damaged?
  6. When do I set out my trash?
  7. Where do I set my container?
  8. What do I place my garbage in?
  9. What if my driver left some items by my empty container?
  10. What can’t I put in my trash?
  11. How do I dispose of boxes, should I break them down?
  12. How do I dispose of animal waste?
  13. How do I dispose of yard waste?
  14. Where can I take the refuse that Grampa’s Trash cannot take?
  15. What if my pick up day lands on a Holiday, or is right before or right after a major Holiday, does this bump my trash day?
  16. What if there is a note in my container?
  17. How do I set up new service?
  18. What if I need to cancel my service?
  19. What if I need to cancel service and I’ve paid my bill and will not be using the service I’ve paid for?
  20. Can I transfer my service and container to a new address?
  21. What if I have a long driveway?
  22. Where do I throw away my Christmas tree?
  23. Can I have more than one container?
  24. Can I buy my container?
  25. Do you offer one time pick-up’s
  26. Do you offer every-other-week service?
  27. Do you service Jefferson County?

 

What if my container gets damaged?

 

  • YOU are responsible for the container while it is in your care.  Any damage or theft is your responsibility.  The container however, remains the property of Grampa’s Trash Service, LLC while it is in your care.
  • Container damage due to overweight, negligence, defacing, fire or other means, is your responsibility to replace or repair while container is in your care.  Any fees in connection to replacing or repairing container will be added to your account.
  • Containers that are damaged through the normal course of garbage collection, Grampa’s Trash Service will repair or replace.  For example, if the container is split by being squeezed too tightly by the mechanical arm on the garbage truck, we will take responsibility for the damaged container, and replace or repair the container at no cost to you.

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What if I have extra trash?

 

  • If occasionally you have more garbage than fits in the provided container, a reasonable amount of extra garbage can be set out next to your container, but must be bagged or otherwise contained – boxes are acceptable, but do lose integrity when wet or hot. Extra trash may also be contained in household sized cans and set out by your container.  Your driver will make every attempt to take your extra trash at no extra cost to you.
  • If you frequently have extra trash, we require you to obtain a second container at a reduced additional cost.  These additional costs are so reasonable and affordable that even if you don’t have extra trash every week, it is convenient to have a second one available for your 2 or 3 times a month extra trash buildup.
  • If extra trash is put out with your container, the drivers ask you to PLEASE not stack the trash around your container, as this makes it difficult to dump your container.  Place the container at least 6 feet away from all obstructions.
  • Feel free to call us if you are going to have extra trash It is not mandatory that you inform us of your extra trash; however, if you do call us, we are always happy to note our driver’s route sheet and prepare him for extra trash.

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What if I need to cancel my service?


  • Please call or contact our office as soon as possible if you are moving or cancelling service.   We will need a final service day and a forwarding address if you are moving.  We will send a final bill or refund depending on the status of your account.
  • Feel free to us our online Contact Us box.

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What if I need to cancel service and I’ve paid my bill and will not be using the service I’ve paid for?


  • If your account has a credit balance due to moving before you’ve used the service you have paid in advance for, we do send refunds out.   We do ask that you call our office and give us a move out date and a forwarding address so we can ensure that you receive the refund check.

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What if I have a long driveway?


  • Due to the varying weights of our trucks and the ever changing weather, the risk of becoming stuck and/or damaging personal property is always a potential risk.  As a general rule we do not allow our drivers to travel down private driveways to collect trash. If despite this risk you request our trucks to come down your personal driveway, we will evaluate your driveway. If it is adequate for large truck travel, we will require a signed Release of Liability form to keep on file.

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Where do I set my container?

 

  • Place your container at your curb/roadside with the arrows on the container lid pointing to the street.  If the container is placed backwards, this impedes proper dumping and will spill trash onto the street/road.
  • After your first week of service, please continue placing the trash container where your driver has placed it.  The time of your service cannot be guaranteed and may vary, so again, please make sure your container is out and visible by 7 a.m.
  • Each container must have at least 6 feet of space on all sides, free from obstructions including mailboxes, cars, other containers and extra trash.  If the container was blocked by any obstructions and not dumped on your normal pick up day, it is not the driver’s responsibility to return.

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When do I set out my trash?


  • Preferably you should set out your trash the night before your service day or no later than 7 a.m. on your pick up day.  Our drivers will make every attempt to dump your trash, and to ensure uninterrupted service, have your trash out and visible by 7 a.m.

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What if I missed my driver because I put my trash out too late?


  • Please review the heading: TO ENSURE QUALITY SERVICE to avoid missing your driver.  However, if indeed you set your trash out too late, you can give us a call and we will radio our drivers to see if they are still in your area.  In most cases however, we will collect your trash the following week on your normal scheduled pick up day.  Your driver will take your extra the following week if you have any and it is a reasonable amount.

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What if my driver missed my trash?


  • If your trash was set out by 7 a.m. and mistakenly missed by us, please call our office as soon as possible.  Every attempt will be made to collect your garbage by the end of the day.  In some cases it will be necessary for us to collect the garbage the following week on your normal scheduled pick up day.
  • If your trash was not dumped due to a delinquent account status and your payment is made after your driver has already been by, we will not be able to pick up your trash until the following week on your normal scheduled pick up day.

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What if my pick up day lands on a Holiday, or is right before or right after a major Holiday, does this bump my trash day?


  • Please review our Holiday information page.  We pick up trash on ALL holidays.  We do not disrupt our services; your route day never changes.
  • On holidays especially, all containers should be set out by 7 a.m. or the night before.  The drivers, out of necessity, start earlier than normal.  There is extremely limited time on these days and the drivers will not be able to return if trash is not set out in time.

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What can’t I put in my trash?


  • We CANNOT accept tires, household hazardous waste, liquids of any kind, batteries, propane bottles, gas cans, appliances, or any items containing Freon.  If these items are put in with your trash and found at the dumping site where we haul your garbage to, we will be fined.  Please take care in what you dispose of to keep our costs affordable.
  • Paint cans may be put out with your trash if paint can is empty or if the paint has dried or solidified.
  • Large piles of construction debris cannot be accepted. 
  • Motor oil cannot be accepted.
  • Christmas trees or tree branches cannot be accepted.  The transfer station does not accecpt these items, so we are unable to remove them for you.
  • Absolutely no rocks or dirt should be put into the container or household cans set out for pick up day.  Rocks and heavy dirt can seriously damage our equipment and the container will be too heavy to be lifted by the mechanical arm on the garbage truck.

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Where can I take the refuse that Grampa’s Trash cannot take?


  • Please contact your county or city departments to find the current locations and list of accepted items they will take. 
  • Bonneville County: www.co.bonneville.id.us Bingham County: www.co.bingham.id.us/solidwaste
    • City of Idaho Falls (208) 612-8100
    • City of Blackfoot (208)785-8600
    • City of Shelley (208)357-1991
    • City of Ammon (208) 529-4211

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How do I dispose of yard waste?


  • Leaves, grass clippings, and tree trimmings can be disposed of with your normal weekly household waste in small amounts.   Yard waste needs to be placed in securely tied bags.  Please limit the weight of these bags if set out next to your container, as our drivers will need to be able to lift them.  
  • Grass clippings set out next to the container that have been placed in black plastic garbage bags become extremely hot sitting in the sun and lose integrity and easily tear once lifted, so again, please limit the amount of clippings you place in each bag.  To make it the most convenient for your driver place bagged grass clippings into your container first, then place your normal weekly trash on top of the clippings.
  • Please tie tree trimmings (not tree branches) in small, short bundles that can be lifted by your driver.  Any tree trimmings that are too long or too heavy will not be removed by your driver. It is preferable that any yard waste fit in your container with your normal weekly trash.
  • Any yard waste that your driver cannot take will need to be disposed of by you, including trees and tree branches.  Call your county or city departments for details.

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What if my driver left some items by my empty container?


  • Your driver will make every effort to take all of your weekly trash, however, if he left items behind this is usually because he could not lift the item(s) or the item(s) is not something we are allowed to dispose of.  The driver will usually radio the office or note his route sheet so we are able to contact you to explain why an item might have been left behind.

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What if my container is only partially dumped?


  • Many times a container is only partially dumped because a bulky item, usually a box, or unbagged grass clippings, are lodged in the container and block the rest of the trash from being dumped.  If this is the case, please call the office as soon as possible and every attempt will be made to fully empty your container.  In many cases though, we will collect your trash the following week on your normal scheduled pick up day and any extra you may accumulate because of lack of space to put your trash.

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How do I dispose of animal waste?


  • Place animal bedding and feces in a securely fastened plastic bag before mixing it with your other household garbage.  This material is hazardous to our drivers and may cause spillage if not securely bagged.

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How do I dispose of boxes, should I break them down?


  • Most boxes are best if broken down and stacked next to your container for the driver to dispose of.  Many boxes, if used to hold other garbage, can lose integrity if they get wet or hot.  Most boxes should be broken down strictly for space issues, leaving you more room in your container to throw other garbage in.  Also, boxes easily get stuck in your container and prevent the rest of the trash from emptying when the mechanical arm squeezes tight to empty the container

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What do I place my garbage in?


  • Provided for your use is a 95-gallon container.  All waste must be bagged or contained in this container.  
  • If occasionally you have more garbage than fits in the provided container, a reasonable amount of extra garbage may be set out byyour container (please make sure not to set it right next to the container, leave enough space so your driver can dump the container first), but must be bagged or otherwise contained – boxes are acceptable, but do lose integrity when wet or hot. Extra trash may also be contained in household sized cans and set out by your container.
  • Please place ALL garbage in tightly secured plastic bags.  Loose garbage creates litter problems.

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What if there is a note in my container?


 

  • There are 3 different colored notes your driver may stick inside your container lid.  1. Out of courtesy to you, your driver may place an orange note in your container; this is to inform you that even though you have a past due balance he is dumping your trash this week, but if not paid, the following week you will have your service interrupted.  2. There may be a green note, this is a reminder notice, and has several boxes your driver may check off.  It may be that he needs you to place your container from now on where he has just left it, or that your container was blocked by an obstruction and to please be aware of that, or some other similar reminder.  3.  Also there are red notes; this note is to inform you that the container is scheduled for removal and to please have it out and visible by the scheduled date of removal.

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How do I set up new service?


  • You can fill out our online Request for Service form, or call our office and set up service.    Please be aware that if you fill out our online form, we will still need to speak with you over the phone to confirm new service.
  • We deliver new containers on Monday’s only.   So if you wish to start service as soon as possible, be sure to contact us no later than Friday.

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Can I transfer my service and container to a new address?


  • If you are moving to a Bonneville county or to a Bingham county address that we service, than we can transfer your service.  If you are moving to any other county or into a city address, we will not be able to transfer your service.  Please call for details.

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Can I have more than one container?


  • If you find you frequently have extra trash you may obtain an extra container.  These are provided at an extremely reduced rate and this cost is added to your normal billing cycle.  Please call for details.

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Where do I throw away my Christmas tree?


  • We no longer can accept your Christmas tree with your weekly trash.   The transfer stations no longer accept Christmas trees so we are unable to remove them with your normal trash.  Please contact your local city or county department and ask where there is a local Cristmas tree disposal location.

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Do you service Jefferson County?


  • No, currently we only service Bonneville County and a good portion of Bingham County.   In Bonneville and Bingham we only service county addresses, no city addresses.

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Can I buy my container?


  • Generally no, we do not sell our containers, nor are they for sale.  If your container is damaged or stolen while in your care and the damage was not caused by our trucks, you will be charged a replacement fee, and once that has been paid we will deliver a new container to you.

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Do you offer one time pick-up’s


  • No, our service is a weekly continuous service.   To keep our costs low and our service affordable, we do not offer one time trash removals.

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Do you offer every-other-week service?


  • No, our service is a weekly continuous service.  Our prices are the same across the board for each customer, and we therefore do not offer anything other than weekly service.  
  • If you still wish to receive every-other-week service we can try to accommodate you, however your price remains the same as if you had weekly service.  Our prices are very affordable, and to keep them that way, we try to stay away from several different price ranges that we would have to administer and keep track of.

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